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Who can be a union member?
All working person can be union members except personnel in MINDEF, SAF, Police, Civil Defence and CISCO.

How will I know which category of membership will I join?
You will join as a GB member if (a) there is no union in your work place; or (b) there is a union in your work place, but the union may not represent you because of your position.

Which Union do I join?
Based on the company you are in, you will join one of more than 60 unions affiliated to the NTUC.

Can executives join?
Yes, most executives may join as General Branch members. Since September 2002, the law has been amended to allow partial representation of executives.

What is the subscription rate?
Payment of membership is made through Inter-bank GIRO monthly, at the rate of *$9 per month, plus an annual contribution of $9 to the Singapore Labour Foundation.

What is the new NTUC Card?
The new NTUC Card is a magnetic stripe card that allows cardholders to earn & redeem LinkPoints at our participating merchants. The new NTUC Card will replace the existing Gold NTUC Link Card (and Silver Link Card with hologram). The existing Gold NTUC Link Card (and Silver Link Card with hologram) will not be used as proof of union membership with effect from 1 December 2004.

The new NTUC Card does not have the Cashcard or ATM facility. The LinkPoints will be stored in our backend system and not on the card itself.

Cards of resigned union members will be invalidated.

	1. When can members start using the new NTUC Card? Members can start using the new NTUC Card from 1 December 2004 onwards.
	2. How do members use the new NTUC Card? You have to present the new NTUC Card for issuance & redemption of LinkPoints at our participating merchants. There is no change to the current practice.
	3. What will happen to existing Silver NTUC Link Cardholders? NTUC Cards are issued to union members only. Silver NTUC Link Cardholders will be issued with Max Cards.
	4. When can my members get their new NTUC Cards? The new NTUC Cards for existing members will be issued before 1 Dec 2004.
	5. Do I have to issue holograms to new members who were Silver Link Cardholders (Max Cardholders) but have joined the union? From 1 December 2004 onwards, all new members (regardless whether they had SilverLink cards before) need not be issued with holograms and will receive new NTUC Cards once they join the Union.
	6. How would my members get their new NTUC Cards? Either through the branch officials/ IROs/ your Human resource department or on a common distribution date. Details will be put up on the notice board at a later date.
	7. When will my new NTUC Card expire? There is no expiry date.
	8. Is there an annual card fee? The annual fee for participating in the LinkPoints Programme is 500 LinkPoints. This is deducted from the accumulated number of LinkPoints you have at the end of the calendar year. If you have insufficient LinkPoints, you will not be required to top up the difference in cash. NTUC Link reserves the right to review the participating fee.
	9. How can my members check the card status of the new NTUC Card? They can check the card status from NTUC website: www.ntuc.org.sg or hotline at 6213 8008. They can also email to membership@ntuc.org.sg. Alternatively, you may contact UWEEI at 64402338 or e-mail uweei@ntuc.org.sg or visit 252 Tembeling Road, #03-07, Tembeling Centre Singapore 423731 if you have any queries.
	10. What is the administration fee for the replacement card? An administration fee of $3.00 (inclusive of GST) is applicable to any replacement card.
	11. What should my members do if their card is damaged, lost or stolen? They should report the loss/damaged to NTUC Membership Department. Replacement forms can be downloaded from the website at www.ntuc.org.sg from 1 December 2004
	12. How long does it take for members to get a replacement card? NTUC Link would produce the card within a week after they receive their application.
	13. Where can my members update their address? They can update their address at the website: www.ntuc.org.sg; hotline: 6213 8008 or email to membership@ntuc.org.sg
	14. Can the new NTUC Card be used at the existing Link Merchant outlets? Yes, the new NTUC Card can be used at Link Merchant outlets with effect from 1 December 2004.
	15. Where can my members get the list of Link Merchants? Your members can get information of the participating merchants from NTUC Link’s website at www.linkpoints.com.sg.
	16. How can my members check their LinkPoints balance? Cardholders enquiring on their balance LinkPoints can do so via: i) NTUC Link’s website at www.linkpoints.com.sg ii) Receipts from purchases made at FairPrice iii) 24 hours IVR System
	17. Is the LinkPoints balance reflected the most updated? Cardholders may have more LinkPoints than the reflected balance due to the leadtime for transaction file to be updated by some of the merchants. Cardholders can rest assured that the system is updated daily and will take into account every transaction.
	18. When will the LinkPoints expire? LinkPoints earned in a calendar year will expire on the 31 December of that year. However, Cardholders are given an additional six months grace to redeem their points. LinkPoints not redeemed after the grace period the following year will be expired. NTUC Link reserves the right to amend the validity period of the LinkPoints.
	19. Do my members need to do a LinkPoints transfer from the existing NTUC Link Card to the new NTUC Card? No, the LinkPoints will automatically be transferred to the new NTUC Card.
	20. Can my members use both the existing NTUC Link Card & new NTUC Card? You will not be able to use your existing NTUC Link Card for LinkPoints issuance and redemption and as proof of union membership with effect from 1 December 2004. After 1 December 2004, only the new NTUC Card will be accepted.
	21. What will happen to the ATM facility if the existing NTUC Link Card has this function? Your members may continue to use your existing NTUC Link Card for ATM transactions until further notice from your bank. If they wish to have a separate ATM card, they can proceed to their bank to obtain one.
	22. What will happen to the CashCard facility of my members’ existing NTUC Link Card? Your members may wish to continue using the Cashcard facility in their existing NTUC Link Card as long as their card has not expired (subject to NETS & the banks’ terms & condition). However, they are encouraged to deplete the Cashcard value and if they wish to obtain your Cashcard refund, please see the procedures below:- Cards without the ATM feature – Procedure Obtain a CashCard refund form and envelope from NTUC Link Customer Service Counter, the Union office or local bank branches. After filling up the form, insert the completed form and the existing NTUC Link Card into the envelope. Deposit the envelope into the CashCard refund boxes available at DBS/POSB. NETS will take about 14 days to process and credit the refund into the cardholder’s bank account upon receipt of the existing NTUC Link Card. Cards with the ATM feature – Procedure Please advise your member to visit their issuing bank. Proceed to the bank counter and inform the teller of the wish to have the Cashcard refund from the NTUC Link Card. Submit the NTUC Link Card to the bank to process the refund application. Note that the NTUC Link card will be destroyed by the bank upon the refund application. The bank will then credit the refund to your member’s bank account after they have processed the refund. The refund amount will be reflected accordingly in the bank statement or passbook. Your members may inform the teller if they need an ATM card for their banking transactions. (Please be informed that DBS/POSB will be embarking on an initiative to discontinue the top up of the Cashcard chip found on the ATM-NTUC Link Card at the ATM/EFTPOS terminals, including selected petrol station, AXS machines, 7-Eleven stores, with effect from 1 November 2004.)
	23. Can my members obtain a CashCard refund if they lose their NTUC Link Card? No. The cash value in the Cashcard is the same as physical cash.
	24. Can my members obtain a CashCard refund through the ATM? No.
	25. Will my member get a renewed NTUC Link Card if their existing card is expiring soon? Yes, for cards expiring till November 2004, members will be issued renewed NTUC Link Cards, which can be used till 30 November 2004. They will also be issued with the new NTUC Cards, which they must use from 1 December 2004 onwards.
	REMINDER: Please take note of the following possible scenarios: Scenario 1 Members are holding the existing NTUC Link Card & the new NTUC Card. What should they do? First, use the existing NTUC Link Card till 30 November 2004. From 1 December 2004, use the new NTUC Card. Scenario 2 Members are holding the existing NTUC Link Card + renewed NTUC Link Card & the new NTUC Card. What should they do? First, transfer LinkPoints from the existing NTUC Link Card to the renewed card. Start using renewed card till 30 November 2004 and from 1 December 2004, they should switch over to using the new NTUC Card. For more information on the new NTUC Card you can call our Customer Service Hotline at 6213 8008, email to membership@ntuc.org.sg or visit the website at www.ntuc.org.sg. Alternatively, you may contact UWEEI at 64402338 or e-mail uweei@ntuc.org.sg or visit 252 Tembeling Road, #03-07, Tembeling Centre Singapore 423731 if you have any queries.